Privacy Policy

Last Updated: January 15, 2025

1. Introduction

Raconteurship Professional Training ("we," "our," or "us") operates the website raconteurship.pro and provides professional training services in interview skills, public speaking, and presentation excellence. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out consultation request forms or contact forms
• Register for our training programs
• Subscribe to our newsletter or blog updates
• Communicate with us via email or phone

This information may include:

• Full name
• Email address
• Phone number
• Professional background and goals
• Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visit

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device. You can control cookie preferences through our cookie banner and your browser settings.

We use the following types of cookies:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements (Facebook Pixel)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested services
• To schedule and conduct training sessions and consultations
• To process payments and maintain transaction records
• To send you administrative information, updates, and marketing communications
• To improve our website, services, and customer experience
• To analyze website usage and optimize our content
• To comply with legal obligations and protect our rights

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal information includes:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary to fulfill our contract with you
• Legal Obligation: Processing is necessary to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate interests (improving our services, marketing)

5. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our website and deliver services (payment processors, email service providers, analytics providers)
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically:

• Client information is retained for 7 years after the last service provision
• Marketing communications data is retained until you unsubscribe
• Website analytics data is retained for 26 months

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your personal information
• Portability: Request transfer of your information to another service
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us using the information provided below.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Regular security audits and updates
• Access controls and authentication procedures
• Staff training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Our servers are located in Japan. If you are accessing our website from outside Japan, please be aware that your information may be transferred to, stored, and processed in Japan. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Marketing Communications

With your consent, we may send you marketing emails about our services, special offers, and educational content. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly
• Updating your preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you administrative messages related to your services.

13. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

15. Contact Information

16. Data Protection Officer

For questions specifically related to data protection and privacy, you may contact our Data Protection Officer at: [email protected]

17. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with your local data protection authority. In Japan, this is the Personal Information Protection Commission.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.