Refund Policy

Last Updated: January 15, 2025

1. Introduction

At Raconteurship Professional Training, we are committed to providing high-quality training services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

Please read this policy carefully before booking our services. By purchasing our services, you acknowledge and agree to this Refund Policy.

2. Company Information

3. Refund Eligibility and Timeframes

3.1 Single Session Services

For individual coaching sessions, consultation services, and single training sessions, refunds are available according to the following schedule:

3.2 Multi-Session Packages

For packages containing multiple sessions:

• Before first session: Full refund of all payments minus 10% administrative fee
• After first session but before second: Refund for unused sessions minus 20% administrative fee and cost of completed session
• After 50% of sessions completed: No refund; unused sessions may be transferred to another person with approval

3.3 Corporate Training Programs

Corporate training programs follow customized refund terms specified in the service agreement. Generally:

• Cancellation 30+ days before program start: 90% refund
• Cancellation 14-30 days before program start: 50% refund
• Cancellation less than 14 days before program start: 25% refund
• After program commencement: No refund

4. Non-Refundable Items and Services

The following are non-refundable under any circumstances:

• Consultation fees after the consultation has occurred
• Digital materials and resources once accessed or downloaded
• Recording access fees once recordings have been viewed
• Administrative and processing fees
• Third-party services purchased through us (materials, assessments, etc.)
• Customized materials prepared specifically for your training

5. Satisfaction Guarantee

6. Rescheduling Policy

As an alternative to cancellation and refund, clients may reschedule sessions according to the following terms:

• 7+ days notice: Free rescheduling, unlimited changes
• 3-7 days notice: One free reschedule; subsequent changes subject to availability and may incur 1,000 JPY fee
• Less than 3 days notice: Rescheduling subject to availability; 3,000 JPY rescheduling fee applies

Rescheduled sessions must occur within 90 days of the original booking date unless otherwise agreed in writing.

7. Company-Initiated Cancellations

If we must cancel or reschedule your session due to circumstances on our end (trainer illness, emergency, facility issues, etc.), you will receive:

• Immediate notification via phone and email
• Priority rescheduling at your convenience at no additional cost
• Option for full refund if rescheduling is not suitable
• Complimentary 30-minute consultation if cancellation causes significant inconvenience

We are not responsible for expenses you may have incurred (travel, accommodation, etc.) related to the scheduled session.

8. Force Majeure

In cases of force majeure events (natural disasters, pandemics, government restrictions, etc.) that prevent service delivery:

• Sessions will be rescheduled to the earliest mutually convenient date
• Virtual alternatives may be offered if in-person delivery is impossible
• If rescheduling is not possible within 6 months, a full refund will be issued
• No compensation will be provided for indirect costs or consequential damages

9. Refund Request Process

9.1 How to Request a Refund

To request a refund, you must:

1. Submit a written request via email to [email protected]
2. Include your full name, booking reference number, and contact information
3. Specify the reason for your refund request
4. Provide any supporting documentation if applicable
5. Submit the request within the eligible timeframe

9.2 Processing Timeline

Once we receive your refund request:

• We will acknowledge receipt within 1 business day
• We will review and respond to your request within 3-5 business days
• If approved, refunds will be processed within 7-10 business days
• Refunds will be issued to the original payment method
• You will receive confirmation once the refund has been processed

9.3 Required Information

Your refund request must include:

• Full name as it appears on the booking
• Email address used for booking
• Booking confirmation number or invoice number
• Date(s) of service(s) in question
• Clear explanation of refund reason
• Preferred refund method (if options available)

10. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Card: 7-10 business days to appear on your statement
• Bank Transfer: 5-7 business days to reach your account
• PayPal: 3-5 business days to your PayPal account

Processing times may vary depending on your financial institution. We are not responsible for delays caused by third-party payment processors or banks.

11. Partial Refunds

Partial refunds may be issued in the following circumstances:

• Multi-session packages where some sessions have been completed
• Cancellations within the 3-7 day window (50% refund)
• Package downgrades (refund of price difference minus administrative fee)
• Service quality issues that do not warrant full refund

Partial refunds are calculated based on the per-session value of your package, not the discounted package rate.

12. No-Show Policy

If you fail to attend a scheduled session without prior notice:

• No refund will be issued
• The session will be considered completed and used
• No rescheduling will be permitted
• Repeated no-shows may result in termination of remaining services without refund

We understand emergencies occur. If you have a genuine emergency preventing attendance, contact us immediately. We will evaluate such situations on a case-by-case basis.

13. Promotional and Discounted Services

Services purchased at promotional rates or with discount codes:

• Are subject to the same refund timeframes as regular-priced services
• Refunds will be based on the actual amount paid, not the regular price
• May have additional restrictions specified in the promotion terms
• Cannot be combined with other refund offers or credits

14. Gift Certificates and Vouchers

For services purchased with gift certificates or vouchers:

• Refunds will be issued as credit toward future services
• No cash refunds will be provided
• Credit expires 12 months from issue date
• Gift certificates themselves are non-refundable once purchased

15. Dispute Resolution

If you disagree with a refund decision:

1. Contact our customer service team to discuss your concerns
2. Request escalation to management if not satisfied with initial response
3. Provide any additional information or documentation supporting your case
4. We will conduct a final review and provide a written decision within 5 business days

Our management's decision on refund disputes is final. For legal disputes, refer to the dispute resolution clause in our Terms and Conditions.

16. Exceptions and Special Circumstances

We may make exceptions to this policy in extraordinary circumstances, including but not limited to:

• Medical emergencies (documentation required)
• Family bereavement (documentation may be required)
• Significant service delivery failures on our part
• Other exceptional circumstances at management discretion

Exception requests should be submitted in writing with supporting documentation.

17. Client Responsibilities

To maintain eligibility for refunds, clients must:

• Provide accurate contact information
• Respond to our communications in a timely manner
• Submit refund requests within specified timeframes
• Maintain professional conduct throughout the refund process
• Provide honest and accurate information in refund requests

False or misleading refund claims may result in denial and potential legal action.

18. Currency and International Transactions

For international clients:

• Refunds are issued in the currency of the original payment
• Currency conversion rates may differ from the time of purchase
• You are responsible for any currency conversion fees charged by your bank
• International transfer fees, if any, will be deducted from the refund amount

19. Tax Implications

Clients are responsible for understanding tax implications of refunds in their jurisdiction. We recommend consulting with a tax professional if you have questions about how refunds affect your tax situation.

20. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website with an updated "Last Updated" date
• Not affect bookings made prior to the change
• Be communicated to active clients via email for material changes

Your continued use of our services after policy changes constitutes acceptance of the modified policy.

21. Contact Information for Refund Requests

22. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under Japanese consumer protection laws. If local laws provide greater protection or rights than outlined here, those laws shall apply.

23. Record Keeping

We maintain records of all refund requests and outcomes for a minimum of 7 years in compliance with legal requirements. You may request a copy of your refund history by contacting us in writing.

By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy. We appreciate your business and are committed to providing excellent service and fair refund practices.